Communication is very important. We rely on consistent and clear communication. In the event that you are running late, please call the office immediately so that we may notify the nanny. In the event that the office is closed, please contact the nanny directly to notify him/her of your expected time of arrival or to reschedule.
Please be conscious of our nanny’s time. For more information on stipulations regarding extended time and cancellations, please refer to your contract/package agreement.
We personally interview each and every local applicant to assess his or her suitability. To qualify, the applicant must have five years’ experience accompanied by at least two strong references. A lengthy application is completed by each applicant along with documentation of legal status. Only candidates who pass our screening process are hired.
We put all our employees through a rigorous background and reference check. We speak with each of the applicant's references and document the necessary information regarding the applicant’s character, experience, and work ethics. In addition, all applicants are tested and given a thorough medical check. They must take our assessment based on his/her expertise and pass with 100% in order to become an employee of TCP. Once an applicant is hired, he/she must undergo training quarterly. Our team facilitates a workshop to ensure each staff member is meeting our company standards.